Downhall Park Surgery

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Zero Tolerance

The practice will not tolerate violent or abusive behaviour .

Anyone verbally abusing either a member of staff or the public, or using inappropriate language, will be asked to leave the premises and requested to find another GP.

Anyone who is violent or causes damage will be removed from the list immediately.

Patients will also be removed from the list in the following circumstances:

  • Violence and aggression towards staff or members of the public.
  • Damage to practice property or equipment.
  • Change of residence to outside of the practice area.
  • Persistent misuse of the system.
  • Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication.

Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, charges may then be brought against these individuals.

 

  • The Practice
  • Registering with the Practice
  • Our Team
  • Help with your GP Appointment
  • Making the Most of Your Practice
  • Are you a Carer?
  • Care Quality Commission
  • Clinical Commissioning Group
  • Entitlement to NHS Treatment
  • Patient Participation Group
  • Practice Policies
    • Access your Health Records
    • Accessibility
    • Chaperones
    • Clinical Governance
    • Clinical Research
    • Compliments, Comments and Complaints
    • Confidentiality
    • Consent Protocol
    • Disability Access
    • Equality and Diversity
    • Freedom of Information
    • Infection Control Statement
    • Named GP Policy
    • NHS Patient Rights
    • Safeguarding Children
    • Sharing Your Information with Others
    • Summary Care Records (SCR)
    • Zero Tolerance
    • Privacy Policy
    • Website Terms and Conditions
    • Cookie Policy
Call 111 when it's less than 999

Downhall Park Surgery
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD

Telephone: 01268 780408
Fax: 01268 784088
Out or Hours: 111

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