Downhall Park Surgery

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Compliments, Comments and Complaints

Downhall Park Surgery primary care team make every effort to give the best service possible to everyone who attends our practice

We welcome compliments, and it is very helpful to let staff know that the service they are giving is appreciated

Should you at any time feel unhappy with the service we have provided to you please be assured that we will listen to your concerns.  We treat complaints as an opportunity to learn. Please contact us early in such situation. we would wish for the matter to be settled as quickly, and as amicably, as possible.

Further written information is available regarding the complaints procedure from reception.

 

  • The Practice
  • Registering with the Practice
  • Our Team
  • Help with your GP Appointment
  • Making the Most of Your Practice
  • Are you a Carer?
  • Care Quality Commission
  • Clinical Commissioning Group
  • Entitlement to NHS Treatment
  • Patient Participation Group
  • Practice Policies
    • Access your Health Records
    • Accessibility
    • Chaperones
    • Clinical Governance
    • Clinical Research
    • Compliments, Comments and Complaints
    • Confidentiality
    • Consent Protocol
    • Disability Access
    • Equality and Diversity
    • Freedom of Information
    • Infection Control Statement
    • Named GP Policy
    • NHS Patient Rights
    • Safeguarding Children
    • Sharing Your Information with Others
    • Summary Care Records (SCR)
    • Zero Tolerance
    • Privacy Policy
    • Website Terms and Conditions
    • Cookie Policy
Call 111 when it's less than 999

Downhall Park Surgery
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD

Telephone: 01268 780408
Fax: 01268 784088
Out or Hours: 111

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