You can now access a variety of services online without having to phone or visit the surgery.
Online services offered with SystmOnline
- Booking and cancelling appointments
- Viewing test results
- Ordering repeat prescriptions
- Viewing your patient record
- Amending your personal details
- Contacting the practice
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Getting started
To begin using SystmOnline you simply need to bring in two forms of identification (one of which must have a photo) and fill in a short form at reception. Alternatively, if you have an appointment with one of our GPs you can ask them to sign and vouch for your identity.
Our reception team will scan and return your documents then give you your personal login details and password. You will then be able to login and access online services straight away.
Please note we look closely at all applications for access to make sure they are genuine.
Access can also be withdrawn at any time if there are concerns around patient confidentiality.
Proxy access
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Security
We take the security of your information very seriously. By working with TPP, the company that provides the computer systems for our practice, we can ensure that the information you provide when using the online services portal is protected. All communications with the TPP web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter. The web site is administered at a remote high-security site managed by TPP, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.
