Whichever method you use for ordering a repeat prescription, it takes 48 hours to process. If you need it sooner then please tell reception so they can alert the doctor
Online
The easiest way to order a repeat prescription is to register for online services.
Simply log in to the online portal and visit the medication section.
You then tick the prescriptions you want.
If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the box
In person
You can do this by returning the right hand half of a previous prescription with the required medications ticked, or by submitting a handwritten request.
Please hand your prescription request to Reception.
By post
You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.
Phone
Please note we are unable to accept repeat prescription requests by telephone
Repeat Prescription notes
- Changes to your medication from time to time your medication may change: from a tablet to capsule or vice versa from one brand to another equivalent medication. Your Doctor will only do this if the new medication is as good as or better at treating your condition.
- Prescriptions are usually for 28 day intervals.
- Please allow 48 hours( 2 working days) to process your repeat medication request
- Non repeat prescription requests MUST be made in writing for approval by a doctor
This Practice participates in the Castlepoint and Rochford Prescribing Incentive Scheme. This scheme aims to increase the quality and cost effectiveness of prescribing.
Electronic Prescription Service Prescription Service
You can now sign up with your local pharmacy to this new service. Your repeat prescriptions can be electronically sent through to your nominated Pharmacy, with no need to call at the Surgery to pick up your paper prescription.
What this means for you
If you have a regular repeat prescription you can nominate a pharmacy so that we can send your prescription to. In most cases this will already be recorded on our system and our Receptionists will ask you to confirm and consent to this. Your regular pharmacy may also ask you to sign a nomination form on their behalf. You will order your repeat prescription in the normal manner but instead of us producing a paper prescription we will send your order directly and electronically to the pharmacy of your choice. You can change your dedicated pharmacy at any time and you can still request to collect a paper prescription from the surgery whenever you wish.
If you have a prescription for an appliance, i.e. stoma appliance, this will also be produced in paper format and we can still send this to supplier . They will also ask you to complete a nomination form on their behalf.
If you have any questions in regard to the new process please do not hesitate to contact one of the receptionists.
Collections
The prescription can be collected from the surgery or be sent to a preferred local chemist, please make this clear when you make your request. Please note that it takes 48 hours (two working days) to process so leave plenty of time to order your repeats to ensure your medications do not run out. Please do not telephone for repeat prescriptions.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
- Prescription (per item): £8.60
- 12-month prepayment certificate (PPC): £104.00
- 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
