Downhall Park Surgery

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Repeat Prescription Requests

Whichever method you use for ordering a repeat prescription, it takes 48 hours to process. If you need it sooner then please tell reception so they can alert the doctor

Online

The easiest way to order a repeat prescription is to register for online services.

Simply log in to the online portal and visit the medication section.

You then tick the prescriptions you want.

If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the box

LOGIN TO ONLINE SERVICES

In person

You can do this by returning the right hand half of a previous prescription with the required medications ticked, or by submitting a handwritten request.

Please hand your prescription request to Reception.

By post

You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.

Phone

Please note we are unable to accept repeat prescription requests by telephone

Repeat Prescription notes

  • Changes to your medication from time to time your medication may change: from a tablet to capsule or vice versa from one brand to another equivalent medication. Your Doctor will only do this if the new medication is as good as or better at treating your condition.
  • Prescriptions  are usually for  28 day intervals.
  • Please allow 48 hours( 2 working days) to process your repeat medication request
  • Non repeat prescription requests MUST be made in writing for approval by a doctor

This Practice participates in the Castlepoint and Rochford Prescribing Incentive Scheme. This scheme aims to increase the quality and cost effectiveness of prescribing.

Electronic Prescription Service Prescription Service

You can now sign up with your local pharmacy to this new service. Your repeat prescriptions can be electronically sent through to your nominated Pharmacy, with no need to call at the Surgery to pick up your paper prescription.

What this means for you

If you have a regular repeat prescription you can nominate a pharmacy so that we can send your prescription to. In most cases this will already be recorded on our system and our Receptionists will ask you to confirm and consent to this. Your regular pharmacy may also ask you to sign a nomination form on their behalf.  You will order your repeat prescription in the normal manner but instead of us producing a paper prescription we will send your order directly and electronically to the pharmacy of your choice. You can change your dedicated pharmacy at any time and you can still request to collect a paper prescription from the surgery whenever you wish.

If you have a prescription for an appliance, i.e. stoma appliance, this will also be produced in paper format and we can still send this to supplier  . They will also ask you to complete a nomination form on their behalf.

If you have any questions in regard to the new process please do not hesitate to contact one of the receptionists.

Collections

The prescription can be collected from the surgery or be sent to a preferred local chemist, please make this clear when you make your request. Please note that it takes 48 hours (two working days) to process so leave plenty of time to order your repeats to ensure your medications do not run out. Please do not telephone for repeat prescriptions.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.


NHS charges

  • Prescription (per item): £8.60
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

  • Clinics & Services
  • Our Clinics
  • Appointments
  • Weekend GP & Nurse Appointments
  • Repeat Prescription Requests
  • Home Visits
  • Test Results
  • Travel Clinic
  • Over 75 Years of Age – Health Checks
  • Out of Hours Emergency
  • Vaccination Information
  • Antibiotic Awareness
  • Blood Test Information
  • Sickness Certificates
  • Non NHS Services
Call 111 when it's less than 999

Downhall Park Surgery
49 Rawreth Lane
Rayleigh
Essex
SS6 9QD

Telephone: 01268 780408
Fax: 01268 784088
Out or Hours: 111

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